Refund and Returns Policy

1) Return Window (Change of Mind)

We accept return requests within [14/30] days of delivery for eligible items.

To be eligible, the item must be:

• Unused and in original condition
• Returned with original packaging, tags/labels, accessories, manuals (if any)
• Free of damage, stains, odors, or signs of use (scratches, wheel wear, handle wear)

If the returned item does not meet these conditions, we may refuse the return or issue a partial refund depending on inspection results.

2) Non-Returnable Items

Unless defective or incorrect, we do not accept returns for:

• Final sale / clearance items marked “Final Sale”
• Customized or personalized items (if applicable)
• Items damaged due to misuse, accidents, or normal wear and tear

3) How to Start a Return

To request a return, contact us and provide:

• Order number (or proof of purchase)
• Item(s) to be returned
• Reason for return
• Photos (recommended; required for damaged/incorrect items)

After approval, we will send return instructions and the return address.
Do not send items back without authorization, as unauthorized returns may be refused.

4) Return Shipping Costs

• Change-of-mind returns: customer is responsible for return shipping costs.
• Defective / damaged on arrival / wrong item: we will cover return shipping or provide an alternative solution (replacement/refund) depending on the case.

We recommend using a trackable shipping method. We are not responsible for packages lost during return shipping.

5) Exchanges

We [offer / do not offer] direct exchanges.

If exchanges are available:

• Exchanges are typically allowed for the same model in a different color/size (subject to stock).
• For other changes, please return the original item (if eligible) and place a new order.

6) Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery and provide:

• Order number
• Photos/video of the issue
• Photos of outer packaging and shipping label (if available)

After verification, we will offer one of the following:

• Replacement
• Partial refund
• Full refund

7) Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

• Refunds are issued to the original payment method within [3–7] business days.
• Your bank/payment provider may take additional time to post the refund.

Non-refundable costs (where permitted by law):

• Original shipping fees (unless the return is due to our error)
• Customs duties/taxes paid to local authorities (if applicable)

8) Order Cancellations

Orders can be canceled within [X hours] after purchase if the order has not been shipped or processed.
Once shipped, the order cannot be canceled and must follow the return process.

9) Warranty / After-Sales Support (Optional, Recommended for Luggage)

Some luggage may include a limited warranty against manufacturing defects.

• Warranty period: [e.g., 6 months / 12 months / 24 months] from the delivery date
• Covered: manufacturing defects in materials or workmanship (e.g., zipper failure under normal use, handle defects, wheel defects)
• Not covered: damage from misuse, airline handling damage, accidents, unauthorized repairs, normal wear and tear, cosmetic scratches

To request warranty support, contact us with your order number and photos/video of the issue. We may provide repair guidance, replacement parts, replacement, or other solutions depending on the case.

10) Contact Us

For return/refund requests, contact:

Baoding Yanya Luggage Manufacturing Co., Ltd
Address: No. 273, Xinjiandian Village, Fangguan Town, Gaobeidian City, Baoding City, Hebei Province, China
Email: 852-67531923
Telephone: w67531923@gamil.COM